Advantage Technologies - Customer Connection November 2012

NOVEMBER 2012                                                                                                                PHONE: (212) 717-7700
In this issue: NEW: RightFax 10.5 Feature Pack 1 NEW: RightFax Connect FYI: Redundancy and Disaster Recovery NEW: RightFax Archiving AWARD: Advantage is the IX Partner of the Year! PROMOS: End of year promotions. Act Now! TECH-TIP: Display Annotation Toolbar in FaxUtil TECH-TIP: Incorrect Printer Driver RightFax 10.5 with Feature Pack 1 Building upon the release of RightFax 10.5, Feature Pack 1 does even more to create the best possible fax and document delivery software on the market. With Feature Pack 1, you get the benefits of enhanced security when using the RightFax Internet Connector, increased integrations across applications and devices, as well as support for the latest softwares and operating systems. Feature Pack 1 also introduces RightFax Connect, a cloud-based alternative that leverages your current on-premises RightFax Server, while moving the telephony component into the cloud. learn more about RightFax 10.5 Feature Pack 1 ____________________________________ Redundancy and Disaster Recovery Due to the recent tragic events caused by Hurricane Sandy on the eastern seaboard, we are reminded that disaster may strike us at any time. Therefore fax server redundancy has gained increased importance and visibility in many organizations that leverage RightFax as part of their time sensititve business processes. With RightFax, there are many disaster recovery/high availability options to consider in the event of a main server failure. learn more about RightFax Redundancy and Disaster Recovery Solutions ____________________________________ RightFax Connect-Easiest way to simplify your faxing As cloud solutions gain market acceptance and garner higher adoption rates, it should come as no surprise that RightFax now offers a hybrid solution that empowers organizations to leverage the cloud. Many companies we speak with confirm the need of an on-premises fax server to retain complete control over their data at all times for security and privacy compliance laws as well as to easily integrate with in-house systems/processes. With RightFax Connect, you can benefit from a cloud-based alternative to analog and FoIP (fax over IP) lines with a 100% outsourced telephony solution. learn more about RightFax Connect ____________________________________ RightFax Archiving Can you easily find the correct fax when you need it? Now you can with the RightFax Archive Bundle. With increased governmental document retention requirements / compliance regulations, as well as internal digital archival mandates, archiving is more mission critical than every. The RightFax Archive Bundle allows you to seamlessly and automatically move faxes from RightFax to a true electronic fax archive, search and retrieval system. learn more about RightFax Archive Module ____________________________________ Take advantage of our year-end promos! Act now to benefit from our end of the year promotions. These promos are only good until December 31, 2012!* Upgrade your outdated RightFax systems(version 9.3 or lower) to the latest RightFax 10.5 with FP 1 software, Save up to 65% MSRP! Convert your existing fax server system to the latest and greatest RightFax system and save big! That includes Cisco Faxserver, FaxPress, MESSAGEmanager and other servers. Owners of Dialogic fax boards can save $100 when converting to Dialogic SR140 software by FoIP enabling existing RightFax Document Delivery Channels. *A one year OpenText Standard or 24x7 Extended Support is required to be purchased at the same time as the RightFax Server under the conversion program. Normal support plan minimums apply to systems migrated under this program. Promotions apply to all specific purchases listed above made before December 31 st , 2012. Please speak to one of our sales agents .	Display Annotation Toolbar in FaxUtil By default, the annotation toolbar is disabled (hidden). To enable annotation, follow the steps below: Open Registry editor Navigate to: 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\RightFax Client\VWR32 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node \RightFax Client\VWR32 Double click on the EnableAnnotations subkey and change value from 0 to 1 Close Registry Editor and re-open FaxUtil Incorrect Printer Driver Problem: when RightFax 9.4 or later is installed on a Windows 2008 R2 server, an incorrect printer drive error may occur such as: •  Failed fax conversions or incorrect conversions •  WorkServer errors in the event viewer for RightFax WorkServer Module. Cause: Windows 2008 R2 and Windows 7 do not have the HP LaserJet 4 driver by default. Solution: Add a new local printer using LPT printer port. Then choose “Windows Update” on the next screen if LaserJet 4 is not available under the Manufacturer “HP”. Select HP LaserJet 4 and complete adding the printer without sharing. Hot off the Press! At Enterprise World 2012 in Orlando, FL, OpenText recognized Advantage Technologies as their IX Partner of the Year! Not only were RightFax partners considered for this award, but also partners within the IX (Information Exchange) program were judged based on performance, innovation, customer satisfaction and technical support. This achievement is truly significant as it reinforces our belief that we have a great group of dedicated employees willing to go the extra mile for all our customers. Advantage Certified Services: Advantage offers a complete line of Certified Professional Services for RightFax, Alchemy, PSIGen, Brooktrout, and Dialogic. Our services include: >> Installation & Configuration >> Application Integration >> FoIP Deployments & Upgrades >> TDM to FoIP Conversions >> System Expansions >> New Build & Data Migration >> Production System Monitoring >> System Health Checks >> System Assessments >> System Usage Analysis Advantage Support Offering: Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team. Our plan types include: >> Standard Support >> 24x7x365 Extended Support >> Premier Basic >> Premier Support >> Advanced Enterprise >> Gold Support >> Silver Support >> Platinum Support >> Advanced Replacement >> Custom contracts are also available
Phone: (212) 717-7700  | Email: sales@atechnologies.com  |  www.atechnologies.com