Wednesday, November 21, 2012

Advantage Technologies - Customer Connection November 2012

NOVEMBER 2012                                                                                                                PHONE: (212) 717-7700

In this issue:
NEW:
 RightFax 10.5 Feature Pack 1
RightFax Connect
Redundancy and Disaster Recovery
RightFax Archiving
AWARD: Advantage is the IX Partner of the Year!
PROMOS:
 End of year promotions. Act Now!
Display Annotation Toolbar in FaxUtil
TECH-TIP:
 Incorrect Printer Driver

RightFax 10.5 with Feature Pack 1

Building upon the release of RightFax 10.5, Feature Pack 1 does even more to create the best possible fax and document delivery software on the market. With Feature Pack 1, you get the benefits of enhanced security when using the RightFax Internet Connector, increased integrations across applications and devices, as well as support for the latest softwares and operating systems. Feature Pack 1 also introduces RightFax Connect, a cloud-based alternative that leverages your current on-premises RightFax Server, while moving the telephony component into the cloud. learn more about RightFax 10.5 Feature Pack 1

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Redundancy and Disaster Recovery

Due to the recent tragic events caused by Hurricane Sandy on the eastern seaboard, we are reminded that disaster may strike us at any time. Therefore fax server redundancy has gained increased importance and visibility in many organizations that leverage RightFax as part of their time sensititve business processes. With RightFax, there are many disaster recovery/high availability options to consider in the event of a main server failure. learn more about RightFax Redundancy and Disaster Recovery Solutions

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As cloud solutions gain market acceptance and garner higher adoption rates, it should come as no surprise that RightFax now offers a hybrid solution that empowers organizations to leverage the cloud. Many companies we speak with confirm the need of an on-premises fax server to retain complete control over their data at all times for security and privacy compliance laws as well as to easily integrate with in-house systems/processes. With RightFax Connect, you can benefit from a cloud-based alternative to analog and FoIP (fax over IP) lines with a 100% outsourced telephony solution. learn more about RightFax Connect


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RightFax Archiving

archiving-faxCan you easily find the correct fax when you need it? Now you can with the RightFax Archive Bundle. With increased governmental document retention requirements / compliance regulations, as well as internal digital archival mandates, archiving is more mission critical than every. The RightFax Archive Bundle allows you to seamlessly and automatically move faxes from RightFax to a true electronic fax archive, search and retrieval system. learn more about RightFax Archive Module

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Take advantage of our year-end promos!

Act now to benefit from our end of the year promotions. These promos are only good until December 31, 2012!*
  • Upgrade your outdated RightFax systems(version 9.3 or lower) to the latest RightFax 10.5 with FP 1 software, Save up to 65% MSRP!
  • Convert your existing fax server system to the latest and greatest RightFax system and save big! That includes Cisco Faxserver, FaxPress, MESSAGEmanager and other servers.
  • Owners of Dialogic fax boards can save $100 when converting to Dialogic SR140 software by FoIP enabling existing RightFax Document Delivery Channels.
*A one year OpenText Standard or 24x7 Extended Support is required to be purchased at the same time as the RightFax Server under the conversion program. Normal support plan minimums apply to systems migrated under this program. Promotions apply to all specific purchases listed above made before December 31 st , 2012. Please speak to one of our sales agents .
 
 

techtips

Display Annotation Toolbar in FaxUtil

By default, the annotation toolbar is disabled (hidden). To enable annotation, follow the steps below:
  1. Open Registry editor
  2. Navigate to: 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\RightFax Client\VWR32 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node
    \RightFax Client\VWR32
  3. Double click on the EnableAnnotations subkey and change value from 0 to 1
  4. Close Registry Editor and re-open FaxUtil

Incorrect Printer Driver

Problem: when RightFax 9.4 or later is installed on a Windows 2008 R2 server, an incorrect printer drive error may occur such as:
•  Failed fax conversions or incorrect conversions
•  WorkServer errors in the event viewer for RightFax WorkServer Module.
Cause: Windows 2008 R2 and Windows 7 do not have the HP LaserJet 4 driver by default.
Solution: Add a new local printer using LPT printer port. Then choose “Windows Update” on the next screen if LaserJet 4 is not available under the Manufacturer “HP”. Select HP LaserJet 4 and complete adding the printer without sharing.

Hot off the Press!

webinarAt Enterprise World 2012 in Orlando, FL, OpenText recognized Advantage Technologies as their IX Partner of the Year! Not only were RightFax partners considered for this award, but also partners within the IX (Information Exchange) program were judged based on performance, innovation, customer satisfaction and technical support. This achievement is truly significant as it reinforces our belief that we have a great group of dedicated employees willing to go the extra mile for all our customers.

Advantage Certified Services:
Advantage offers a complete line of Certified Professional Services for RightFax, Alchemy, PSIGen, Brooktrout, and Dialogic.
Our services include:
>> Installation & Configuration
>> Application Integration
>> FoIP Deployments & Upgrades
>> TDM to FoIP Conversions
>> System Expansions
>> New Build & Data Migration
>> Production System Monitoring
>> System Health Checks
>> System Assessments
>> System Usage Analysis

Advantage Support Offering:
Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team.
Our plan types include:
>> Standard Support
>> 24x7x365 Extended Support
>> Premier Basic
>> Premier Support
>> Advanced Enterprise
>> Gold Support
>> Silver Support
>> Platinum Support
>> Advanced Replacement
>> Custom contracts are also available

Phone: (212) 717-7700  | Email: sales@atechnologies.com  |  www.atechnologies.com
 
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Wednesday, November 14, 2012

RightFax Integrations by Advantage Technologies


RightFax Integrations

RightFax Integrations Modules / Connectors

RightFax works with almost any application, fax-enabling the entire organization. In addition to software integrations, there are a number of custom-built modules that allow network faxing and/or secure document delivery from Multi-function Devices.
  • Off-loads long-term fax archival to a secure repository
  • Provides easy-to-use fax archival, search and retrieval capabilities
RightFax Small Business Edition with Microsoft Exchange Module
  • Permits fax sending, receiving and management through Microsoft Exchange and Microsoft Office Outlook
  • Unlimited user licenses
  • Permits fax sending, receiving and management through IBM Lotus Notes
  • Unlimited user licenses
  • Enables extended fax integration with MFPs from Canon, Hewlett-Packard, Konica Minolta, Sharp and Xerox
  • Offers integrations with multiple MFPs simultaneously
  • Converts PDF and PostScript files to fax format
  • Ideal for document-centric, Mac and graphic-intensive enterprises
  • Search text inside faxes stored in file shares, email attachments and more
  • Easily generate searchable PDFs from MFPs and software applications
  • Automatically deliver searchable PDFs to users, systems and workflows
  • Accurate distortion-resistant support for widely-used barcode formats
  • Perfect for forms-processing applications and multi-branch enterprises
  • Allows RightFax Enterprise Servers to share a single database
  • Enables improved load-balancing, system performance and database consolidation
RightFax Web Access
  • Allows fax sending, receiving and management through an Internet browser
  • Provides intuitive Microsoft .NET-based Web interface
RightFax XML Generator
  • Streamlines RightFax integration with third-party applications using industry standard XML
  • Outputs fax image files with fax metadata in XML format
RightFax Connector for FileNet P8
  • Provides inbound fax conversion, indexing, routing and storage in FileNet P8 and the automation of this process
  • Provides outbound faxing from FileNet P8 repository with annotations
  • Provides an interface from SAP ECC and SAP R/3 to the RightFax Server
  • Enables SAP users to send and receive faxes directly from SAPoffice and other SAP applications via SAPconnect
  • Supports SAP fax features for cover pages, broadcast fax and advanced fax controls
For additional information or to speak with one of our software specialists please call us toll free at  1-866-730-1700 or email us at info@ATechnologies.com
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